Info Lowongan Kerja Terbaru 2008

Application For Hotel Management Position
For International Consideration

Name: Mo Mario A.
Home Address: Toronto - Etobicoke - Ontario - Canada
Email Address: zagross_mo@yahoo.com
Current Address: Overseas – South Korea

Objective: Searching for Exec. Housekeeping, Housekeeping Management & or Director of Laundry positions, to pursue a successful career, one that would bring out the best in me and enhance my attributes as a professional and also an individual to benefit my organization and myself.

Personal Profile:
Nationality/Passport: Canada – Born in Montreal
Marital Status: Single
Preferred Locations: Middle East, Africa, Asia.
Salary Expectations: Negotiable
Other Languages: Basic: Korean, Italian & Arabic
Available: Required 3 weeks Notice & based on single status.

Management Trainee:
Hotel Introduction to Management Certificate U.S.A
Hotel Supervisory Development Certificate U.S.A
TESOL Tutoring Certificate CANADA
Accounting Certificates 1-2-3 ENGLAND
Various seminars on Management & Quality
Control on International Tourism & Hospitality U.S.A
Certificate in Hotel Management from National
Council for Hotel Management. U.S.A

Professional Qualifications:
BA Degree in Bachelor of Arts U.S.A
BS Degree in Science U.S.A
Strength:
Highly achievement oriented with a proactive attitude. Sincere, hardworking and positive thinker with high levels of tolerance. Strong skills in the arena of operation, delivery and customer service. Strong leadership skills with an ability to build, develop and lead result oriented teams. Excellent communication, presentation and interpersonal skills.

Functional Summary:
Service oriented professional with years of experience in Hotel and Management, including strong emphasis on hospitality, cleanliness, and public relations. Highly motivated and enthusiastic about sharing experience with an aggressive management team. Excellent people management and motivational skills, high level of entrepreneurial skills, resilient and culturally sensitive with high communication ability.

Summary of Skills & Job Profile
Over than 20 years of Hotel Management experience in Housekeeping, Laundry and Health Club, Administration & Management. Experience in handling teams to provide prompt, efficient and responsive service to the customers in the hospitality industry. Proficient at providing value added customer service by resolving their issue, anticipating needs & ensuring their satisfaction with the product and the service norms. Consistently excellent rapport with staff, management, and guest. Ran weekly reinforcement meeting with staff. Liaised with Food & Beverage & other managers to determine requirements. Communicated throughout the day with Front Desk to forecast staffing levels. Ability of working to get the job done by people from all walks of life. Possess excellent guest services skills, communications skills, problem solving skills, detail-oriented, ability to work in fast paced environment, and strong team building skills. Possess high cleanliness and high safety standards. Strong leadership, motivational skills, and ability to create an enjoyable work environment for the staff from all walks of life. knowledgeable about pre-opening, training, budgeting, forecasting, also understanding the fundamentals of products and labor cost. I am quality driven, able to develop people’s strength to their benefit. Always seek input and feedback from staff on how the work should be done and strive for continues improvement in all aspects of the operations.

Also possessed strong organizational skills, good knowledge of computers, excellent cost control skills, solid scheduling experience, resolve problems, excellent safety and sanitation skills, understand security requirements, created courteous, friendly & professional work environment. Provided front line service with direct guest contacts attended to their needs and delivered them adhering to the operation standards. Was responsible for the smooth functioning of the allotted section, meeting standard operated procedures (SOPs) indented raw materials. The challenge that I carried out most successfully was coordinating with the F&B and Front Desk departments for the smooth functioning of the Departments.

Work Experience:
Dec. 2007~Present Consultant/Trainer Daejon C.H Hotel (New) South Korea
The Role: Assisting the Managers in the day to day running of the Housekeeping Department & Recreation & Health Club with a focus on developing the team and service standards through the development phase & training delivery team to ensure that the assignments are delivered on time and within budget as well as liaising and engaging with the other Department Managers.
Other responsibilities are as follows:
-Participating in the recruitment, including interviewing potential candidates, selection, induction and appointment of all staff.
-Providing guidance and advice on the application of Employment Law and Personnel Procedures.
-Providing HR input to director and senior management meetings and recommend other HR proposals to benefit the business.
-Providing meaningful statistics to senior managers in relation to staff turnover, age profiles, salary drift, absenteeism rates etc. and issued recommendations from these.
-Maintained standards related to guest rooms, public areas and laundry.
-Scheduled routine inspections of all Housekeeping areas with Housekeeping supervisors.

Jan. 2004~Dec. 2007 Director of Housekeeping Samkilpo Hotel South Korea
Responsible for housekeeping and laundry operations, total staff of 93. Reporting to Room Division. Directed, supervised, instructed, delegated and followed-up on all Housekeeping operations on a daily basis as follows:
• Monitored Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
• Inspected guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
• Managed spring cleaning schedules
• Made recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
• Communicated clearly with all relevant internal departments on issues of guest needs and maintenance
• Established and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
• Conducted regular department meetings
• Identified and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic cost
• Implemented and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
• Did planning for future staffing needs, involvement in the recruitment process, orientation and training of new members of the team
• Maintained effective team restring and leave schedules
• Prepared and managed the departments budget, including expense forecasting in line with hotel occupancy and forecasts
• Implemented and maintaining strict health and safety policies and procedures
• Maintained stock of guest amenities, ensuring cost effective purchasing whilst maintaining standards
Mar. 2000~Dec. 2003 Housekeeping Manager Hotel Daejeon South Korea
Reported to Director of Services (Total staff of 136 + 7 Supervisors + 2 Managers).
Developed the operating plan for Linen Services. Supervised the daily linen collection and distribution in cooperation with the other departments. Participated in the development of Linen & Laundry contractors’ tenders. Supervised the Linen storage area in the Logistics Warehouse. Established a sufficient reporting system. Coordinated with F & B on additional linen requests. Coordinated with Housekeeping to plan and develop the operation of Linen change in the accommodation buildings. Coordinated with all other Housing Department for the overall planning of the house accommodation requirements.

Mar. 1999~Nar. 2000 Housekeeping Manager, B.O.I South Korea
Total 400 Rooms / offices, public areas, food courts, staff of 128). Assisted the Director of Property in maintaining cleanliness of all offices, facilities and public areas and preserving a property’s physical and fiscal performance during its operational life.
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Analyzed training needs of the hotel in general and in individual departments, developed strategies and including them in the Training Business Plan.
- Prepared, tailor and facilitate all levels of training programs from new employee orientation, customer service training, technical on the job skills based training, supervisory skills training, management development training and health and safety training.
- Maintained hotel training records, statistics and training and development budgets and include in a monthly training report.
- Analyzed company statistics from Guest and Employee surveys, business financial results etc to measure success of training.
- Prepared and monitored training programs for external management trainees, work experience students and school trainees etc.
- Monitored departmental responsibilities are being met with regard to their training standard operating procedures and best practice.
- Provided input to department managers prior to bi-annual performance and development reviews of their teams.
- Demonstrated an awareness of health & safety policies and procedures and includes where relevant in training courses.

Dec. 1992~Feb. 1999 Purchasing Manager, Auto Canada TORONTO
Achieved lower operating costs for Co. portfolio through effective volume purchasing, product standardization and used of technology. Executed long term purchasing strategy and rollout and evaluated potential vendor contracts. Developed and maintained vendor relationships.

Sept. 1990~1992 Director of Laundry Montreal Hospital MONTREAL
(Assigned by Marriott Facility Management, staff of 75) . As a member of Housekeeping Laundry Management team and Task Force Manager, assigned by Marriott, forecasted operation on the linen room, valet department, and laundry services and supervised approx. 75 people. As a Linen Room Manager was responsible for the inventory controls, and upkeep of all employees’ uniforms, table linen, and room linen. Supervised the sorting of all laundry and its shipment and return from our outside laundry company. Valet services, including the dry cleaning, pressing, and tracking and delivery of all employees clothing. Closely coordinated with Housekeeping & Eng., maintained the right linen and laundry pars, supervised the laundry equipment preventive maintenance program is maintained.

Apr. 1987~1990 Housekeeping Manager, Marriott Hotel TORONTO
Assisted and coordinated the Housekeeping operation, insured efficient operation and the highest quality of cleanliness throughout the hotel. Ensured that all housekeeping personnel perform their assignments in accordance with established standards. Assisted with inventory, purchasing, disbursements and cost controls. Assured staffing and payroll controls conform to the established productivity standards. Trained all housekeeping personnel to perform their assignments in accordance with established standards. Assisted with inventory, purchasing, disbursements and cost controls.

May 1985~1987 Assistant Housekeeping Manager, Marriott Hotel TORONTO
(450 guest rooms- Housekeeping, laundry) Responsible for assisting the Executive Housekeeper in the overall management of all facets of the Housekeeping Department ensuring high levels of Guest service and satisfaction. Included rooms, public areas, work areas as well as coordinating all activities to ensure efficient operation of department, staffing, training, scheduling of employees. Assisted the Director of Housekeeping in the daily operations of the department. Maintained departmental standards of cleanliness and safety. Consistently maintained selection, staffing, training, supervision, grooming and conducted standards. Administered housekeeping inventories and controls. Created and maintained relationships with key suppliers and team players.

Mar. 1983~1985 Laundry Manager Marriott Airport Hotel TORONTO
(450 guest rooms - total staff 120) Responsible for the training and supervision of the staff, and ensuring that all hotel linen and uniforms are properly washed, dried, folded and stored. Reported on daily linen counts and inspected the linen on a regular basis ensuring the highest quality of product. Did trouble shooting the potential problems when necessary.

Feb. 1982~1983 Laundry Manager, Skyline Airport Hotel TORONTO
Supervised daily Laundry shift operations and ensure compliance with all policies, standards and procedures as following:
- Performed hourly job functions as necessary.
- Ensured stock of linen pars.
- Analyzed all discards of stained and torn linen.
- Determined items that can be salvaged. -Maintained records of discarded linen.
- Ensured safe use of machinery by posting operating instructions and hazards and conducting periodic training and testing of emergency procedures with all operators.
- Effectively evaluated and implemented new techniques, supplies and equipment.
- Ordered cleaning supplies and uniforms within budget.
- Ensured all associates have proper supplies, equipment and uniforms.
- Worked with the Engineering department on Laundry equipment maintenance needs.
- Ensured that the Engineering Department maintains sufficient parts inventory to keep machines running smoothly and safely and provides quick correction when problems arise.
- Ensured staff is aware of energy conservation efforts and monitored compliance with procedures.

Jan. 1980~1982 Assistant Laundry Manager, Skyline Hotel TORONTO
Maintained standard of cleanliness of working areas and ensured all laundry equipment is in a good working condition. Inspected the quality of all output from the laundry daily: staff uniforms, house linen, guest laundry and dry cleaning. Attended to guest complaints, requests and inquiries in an efficient manner, also as following:
 -Assigned and trained personnel in the processing of laundry.
 -Organized and oversees laundry procedures to ensure that job standards are met.
 -Coordinated and oversaw preventative maintenance program and repairs laundry machinery as necessary.
 -Did inventories supplies and equipment to ensure that proper quantities are available within the laundry complex; tests bleaches, soaps, fabric softeners and related items to make recommendations as to use within the institutional laundry.
 -Prepared reports and maintained various files so that the laundry operation can be properly evaluated.
 -Developed and maintained safety procedures to ensure the safety of laundry staff assigned to the laundry operation.

Interests: Music, Reading, Football, Internet & Traveling.